How to put your device in Service Mode using my.mySutro.com February 06, 2023 22:32 Updated How to access Service Mode in my.mySutro.com Login to my.mySutro.com using your Sutro email and password On the menu in the left-hand side, navigate to the 'Hardware' page Scroll down, in the bottom right, and select 'Change Cartridge.' Related articles Change WiFi Settings on Hub Replacing a Cartridge and Battery Chlorine or alkalinity is marked red and I'm not receiving recommendations! Do I need to remove the Sutro while shocking my water? What happens during calibration?