This article will show you how to take a test in Sutro Central.
Go to the ClearCare Login URL
1. Navigate to the dashboard
First navigate to the dashboard
2. Click "Take a test"
Click the take a test button.
3. Search for the customer's account
Search for the customer's account. You can search for them by their name, phone number, or address. Then click on the customer's name.
4. Click "Continue"
Confirm that it's the correct customer and then click continue.
5. Choose which body of water the customer wants to test
Choose which body of water the customer wants to test. The drop-down is going to be pulled directly from the customer's profile. So if they have more than one Pool or Spa, you'll be able to see all of them here. Choose the correct one and then click continue.
6. Choose the image that best describes the customer's pool or spa
Choose the image that best describes your customers pool. These images will change based on if you are testing a pool versus a spa. Once it's selected click continue.
7. If you're using a SpinTouch, the sample type will be auto populated based on the customer's pool profile.
If you have a SpinTouch connected, you'll see this new part pop-up that says sample type and disk type. The sample type will be auto-populated based on your customer's pool profile. If you do have a spin touch connected and it's not showing up here. You can view another tutorial on how to set it up.
8. Choose the disk type
Select the type of SpinDisk that you are using and click Start test.
9. Click "Submit"
Once the test is completed. All of the fields will be auto-populated based on the test results from your SpinTouch. If you don't have a SpinTouch, you can go ahead and type in each of the test results manually and then you can click submit.
10. Click "DONE"
Verify that all of the recommendations look correct and then click done. If you have any changes that you wanted to make to those recommendations you are able to change them and I have another tutorial that goes through that.
11. Choose how to send the recommendations
Choose how you would like to send the recommendations to the customer. You can do text, email, print, or any combination of the three. Then click Send this will send the recommendations to the customer based on what was chosen.
The guide covered the detailed steps to take a test in Mysutro, including initiating the test, entering information, making selections, submitting the test, and managing recommendations and modifications, ensuring a comprehensive understanding for effective employee training.