This is a “limited Warranty” that gives you specific legal rights. You may have additional or different rights, which vary from jurisdiction to jurisdiction. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the limitation or exclusion under this Limited Warranty may not apply to you. Please keep your dated sales receipt; it is required for all warranty requests. Any dispute or controversy regarding this Limited Warranty arising from your use of your Sutro product will be resolved by final and binding bilateral arbitration in accordance with the “Dispute Resolution” section of the Terms of Service.
1. What the warranty covers
For a period of one (1) years from the date of purchase of your Sutro Smart Monitor, or one (1) years from the date of receipt of your replacement Sutro Smart Monitor (see Section I, B below for details), Sutro Connect (“Sutro”) will, at its sole option, repair or replace, at no charge to you, any Sutro Smart Monitor that malfunctions due to defective parts or workmanship. This warranty is not transferable and applies only to the original consumer purchaser. Sutro may, in its sole discretion, make any repair or replacement with new or refurbished product or components. If the product or component requiring repair or replacement is no longer available, Sutro may, in its sole discretion, replace such product with a similar product of similar function.
2. What the warranty does not cover
Repair service, damage due to misuse, abuse, negligence or casualty (e.g., fire), act of God (including but not limited to lightning, flood, tornado, earthquake, or hurricane), and consumable parts (including batteries) are not covered by this warranty. Damage from unauthorized service or modification of the product or of any furnished component will void this warranty in its entirety. This warranty does not include reimbursement for inconvenience, installation, loss of use, or unauthorized service. In addition, this warranty does not cover any losses, injuries, to persons, loss of property or general damages. This warranty does not apply to any Sutro Smart Monitor purchased from third party sellers on eBay and other online marketplaces. We strongly suggest that you do not buy Sutro Smart Monitors from any unauthorized sellers, because such products may be used, defective, counterfeit or may not be designed for use in your country. This warranty covers only Sutro Smart Monitors and is not extended to other equipment, components, or devices that a customer uses in conjunction with our products. Sutro’s maximum liability under this warranty is limited to the original purchase price of the Sutro Smart Monitor in question. THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY, REPRESENTATION OR CONDITION OF MERCHANTABILITY OR THAT THE PRODUCT IS FIT FOR ANY PARTICULAR PURPOSE OR USE, AND SPECIFICALLY IN LIEU OF ALL SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES. IF SUTRO CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY AND TO REPAIR OR REPLACEMENT SERVICE. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG A STATUTORY OR IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. REPAIR OR REPLACEMENT SHALL BE THE SOLE REMEDY OF THE CUSTOMER AND THERE SHALL BE NO LIABILITY ON THE PART OF SUTRO FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO ANY LOSS OF BUSINESS OR PROFITS, WHETHER OR NOT FORESEEABLE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION AND EXCLUSIONS MAY NOT APPLY TO YOU.
This limited warranty gives you specific rights. You may have additional rights under applicable law, and this limited warranty does not affect such rights.
3. How to obtain service/replacement
To obtain the benefit of the above limited warranty or theft protection, please contact Sutro Customer Support at email@example.com.
For warranty requests: Please be prepared to describe the nature of the problem and to provide proof of purchase. You will also be required to return your existing device in accordance with directions that will be provided by Sutro and, at Sutro’s discretion, you may be responsible for shipping costs. Sutro has no warranty obligations with respect to any products that are excluded from warranty pursuant to Paragraph I, B above, as reasonably determined by Sutro. Any claim under this Limited Warranty must be submitted to Sutro before the end of the warranty period described above. Please allow up to fourteen (14) business days for your warranty request to be processed.
Effective August 31, 2020
Last Updated: August 31, 2020