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In climates where the temperature dips below freezing during the winter, we recommend removing your monitor and storing it safely inside until it’s above freezing again. However, if you leave your pool open then you can leave your monitor in the water and continue to use it as long as the temperature is above freezing. 

If the monitor is subjected to freezing temperatures then the water and reagents inside could freeze and damage the monitor and/or cartridge so we recommend storing your monitor inside when the temperature will be below 40℉ just to be safe as the operating range is from 36℉ - 105℉ for the reagents and hardware. 

 

Here are the steps to take when removing your monitor:

 

Temporary Removal - (Shocking, pool repair, party, et cetera)

  1. Log into my.mysutro.com 
  2. Click on the "Pool Status" tab.
  3. Click the Pause Readings button to prevent the monitor from taking readings while it is out of the water.
  4. Remove the monitor from the water and store it in a safe place.
  5. Once you are ready to put it back in the water simply return to the subscription tab and restart readings.

 

Longer Term Removal - (Closing)

  1. Take your Sutro out of the water (do not open it yet - the Sutro must stay powered on)
  2. Log into https://my.mysutro.com.
  3. Click on the "Pool Status" tab.
  4. Click the Close Pool button and follow the directions to prep your monitor for storage.
  5. Once you have completed the Close Pool process, you can get your monitor ready to store.
The subscription must be paused via my.mySutro or a Support request if you are not using the device. If the subscription is not paused then the account will continue to be charged because the subscription is still active. 
 
When pausing for a long term, be sure to dry it off well to prevent water from getting inside when you open it. Next, open the lid, remove the cartridge, and discard it. After that, remove the battery and store it near your Monitor (remember where you put your battery so you don’t lose it.)
 
We suggest using the Sutro box that was used for shipping if you still have it! You can unplug your Hub if you would like as well.
 
Please make sure to store your monitor and accessories in a safe place to avoid accidental damage.

 

Here are 10 easy steps to winterize your pool!

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