Sutro App Updates
Support Larger Fonts
If a user has a larger font setting on their phone, they may have seen some issues with onboarding and with seeing full recommendations. We have updated our app to support these larger fonts.
Required Phone Number
Our Partners Portal software requires a customer’s phone number to pull up their information at their pool store. In order to connect a Sutro user’s device to their pool store, we’ve created a required phone number field when users sign up. Current users can see this field if they edit their profile.
There was a pain point in the user experience from when the user received the Sutro to when they can set it up because they had to charge their battery to at least 90%. We’ve bypassed this so that users can set up their device if their battery is at least 50%. Since their battery and cartridge will not be synced during this first month, we’ve Included a screen to pause readings when the battery needs to be changed. We’ve also included more text to let the user know to charge the second battery.
Also, because of this change we have added a feature to pause readings if the battery gets too low after your first calibration. You'll see this screen below if your battery is too low to take readings. You'll need to go through service mode to change your battery in order to receive readings again.
We have added in a new screen once a user triggers service mode in my.mySutro. It notifies them that they need to go back to the app and go through the service mode flow.
Winterizing Your Pool
Users are able to close their pool on their own without any customer service intervention. They just log into my.mySutro and follow the easy steps for storage.
Pausing Readings (short term)
We have added the ability for users to pause their readings short term. For example if they need to shock their pool, have a pool repair, etc.
Check out this article for more information on pausing service.